1. Relevant communication
Use enquiry messages for design, timing, delivery and resolving the collaboration. Do not send harassment, threats, spam or unnecessary confidential information. Messages must not contain passwords, card details or bank credentials.
2. Traceable conversation
New messages do not replace earlier ones. Closed enquiries remain readable but accept no new messages. A message does not automatically change price, quantity, delivery address or the approved file. Have important changes expressly confirmed and recorded in the relevant order data.
3. Notifications
The current shop displays unread messages in the account and checks for updates on open visible pages. It does not send automatic emails for them. A read marker is not acceptance of an order, design approval or legally binding proof of delivery.
Still required before activation
Define support ownership, available channels and achievable response targets; do not promise unsupported 24/7 service or deadlines.
Questions or specific concerns: info@dewerk4you.com